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How ballysbet Handles Your Personal Data

At ballysbet, we are committed to being clear and specific about what data we collect, why we collect it, and how long we keep it.

Data collected only for stated purposesNo sale of personal data to third partiesUPI, Paytm, PhonePe transaction records protectedAccount data retained per Indian regulationRight to request data deletion

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What Data We Collect and Why

ballysbet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account on ballysbet, we collect your name, email address, phone number, and the payment details you provide — including UPI IDs, Paytm wallet references, and PhonePe transaction tokens. We also log device identifiers, IP addresses, and session timestamps to maintain platform security

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and prevent unauthorised access. Behavioural data such as pages visited and games opened is collected solely to improve your experience and is not shared with advertisers. All data processing at ballysbet is governed by applicable Indian data protection laws, and access to your records is restricted
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to authorised internal teams. You may request a full copy of your data at any time through the channels listed in this policy.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to correct inaccurate records, or need to submit a deletion request, our privacy team is available around the clock. Choose the channel that suits you and we will acknowledge your request within 48 hours.

Team online

Email Privacy Team

Send a detailed request to our dedicated privacy address. Include your registered email and the specific data action you need — correction, access, or deletion. We respond within 48 hours of receipt.

Live Chat Support

Open the chat widget from any page on ballysbet and select the Privacy option from the menu. A support agent will log your request and route it to the data team immediately, day or night.

In-Account Request Form

Log in, navigate to Account Settings, and choose the Data and Privacy section. Submit your request directly from there and track its status without needing to contact support separately.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply layered security measures across every data point we hold — from the moment you enter your UPI ID to the moment a withdrawal is confirmed.

Encrypted Data Storage

All personal and financial records — including Paytm wallet references and PhonePe receipts — are stored using AES-256 encryption at rest. Access is limited to verified internal staff on a need-to-know basis, audited quarterly.

Cookie Policy

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand how you navigate the lobby. You can turn off analytics cookies at any time via your browser settings without affecting account access.

Account Security Measures

Every login attempt is verified against your registered device and location. Unusual access patterns trigger an automatic hold and an email alert to your registered address, giving you the chance to confirm or deny the session.

Data Retention Schedule

We keep active account data for as long as your account remains open. After closure, transactional records are retained for the period required under applicable Indian financial regulation, then securely deleted.

Third-Party Data Sharing

We share data only with payment processors such as UPI network operators and Paytm infrastructure partners, and only to the extent needed to complete a transaction. We do not sell or rent your data to any marketing or analytics company.

Data Correction and Deletion Requests

To update incorrect records or request that we erase your data, contact our privacy team by email or through the in-account form. We confirm receipt within 48 hours and complete the action within 30 days under applicable law.

Frequently Asked Privacy Questions

These answers cover the data rights you hold as a ballysbet account holder in India, how to exercise them, and what you can expect from us when you do. If your question is not answered here, reach out via the support channels above.

We collect your name, email, phone number, date of birth for age verification, and the payment identifiers you register — such as your UPI ID or Paytm linked number. Device and IP data is also logged at login.

Only with the payment processor needed to complete the specific transaction. Your UPI or Paytm reference is passed to the relevant network gateway and is never shared with third-party marketers or data brokers.

Transaction and identity records are retained for the period mandated by applicable Indian financial regulation after account closure. Once that period expires, the data is permanently deleted from our systems.

Yes. Submit a data access request via email to our privacy team or through the in-account Data and Privacy form. We will compile and deliver your data within 30 days of confirming your identity.

Log in and use the Account Settings page to update most fields directly. For records you cannot edit yourself — such as identity verification documents — contact the privacy team by email or live chat for assisted correction.

We use session cookies that are strictly necessary for account access, and optional analytics cookies. You can disable analytics cookies in your browser settings at any time; this will not affect your ability to log in or place bets.

Contact our privacy team directly by email or through live chat with a detailed description of your concern. If you remain unsatisfied after our response, you may escalate to the relevant Indian data protection authority where local law permits.

How ballysbet Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Privacy Team

Live Chat Support

In-Account Request Form

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Policy

Account Security Measures

Data Retention Schedule

Third-Party Data Sharing

Data Correction and Deletion Requests

Frequently Asked Privacy Questions

01 What personal data does ballysbet collect when I open an account?

02 Is my UPI or Paytm payment data shared with anyone outside ballysbet?

03 How long does ballysbet keep my account data after I close my account?

04 Can I request a copy of all the data ballysbet holds about me?

05 How do I ask ballysbet to correct inaccurate personal data?

06 What cookies does ballysbet use and how can I manage them?

07 Who do I contact if I believe ballysbet has mishandled my data?

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