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Legal Terms for India Access

This Legal page brings our account terms, privacy approach, cookie use and India payment record rules into one place, so you can open your account with clear conditions.

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CONTACT ROUTES

Legal Contact Paths That Stay Clear

Legal questions need a clear route, not a generic reply. Tell us whether your concern is about account terms, payment records, privacy, cookies, or access in your location. We may ask for your registered email, phone number, transaction reference, or KYC status so the right team can check the matter without exposing extra data.

Team online

Legal email

Use the legal email route when you want a written answer about terms, eligibility, data use, or a disputed policy point. Include your account email and a short timeline so we can locate the record.

Account help desk

For account access, verification status, or wallet restrictions tied to legal checks, contact the help desk from your account area. We may confirm your device, location signal, and recent payment reference before acting.

Privacy request

Send privacy requests when you want to ask about stored personal data, correction, deletion where allowed, or cookie choices. We will explain what can be changed and what must stay for legal records.

DATA CARE

How We Handle Your Legal Data

Our legal process is built around traceable records. We keep account, payment and security data only for reasons tied to account operation, legal duties, fraud checks, dispute handling and required retention.

Identity checks

When you ask for access changes or data updates, we may compare your registered phone, email, KYC status and recent login pattern. This helps us avoid changing a record after a request from the wrong person.

Payment logs

UPI, Paytm, PhonePe and Google Pay references may be stored with timestamps, amounts, status and account identifiers. These logs help resolve wallet disputes, match deposits, process withdrawals and meet record duties.

Cookie controls

Cookies help us keep your session active, remember consent choices and detect unusual account access. You can adjust browser settings, but some account functions may not work correctly if required cookies are blocked.

Security alerts

If our systems detect unusual login behaviour, repeated failed access, or mismatched account details, we may pause sensitive actions while checks are completed. This is a legal and security step, not a marketing action.

Retention periods

Some records must be kept after an account is closed because payment disputes, fraud checks, tax questions or legal requests may arise later. We remove or minimise data when retention is no longer needed.

Change requests

You can ask us to correct account details that are inaccurate. If the change affects legal identity, wallet records or completed transactions, we may need documents before updating the account record.

Legal Questions Before You Join

These answers cover the legal issues we are asked about most often before an account is opened. They explain access, data handling, payment records, cookies, account changes and how to contact us. If your situation depends on local law, we will assess it based on where access is permitted.

Access and eligibility depend on local law and are available where local law permits. We may check location signals, account details and verification status before allowing registration, wallet use, or continued access.

Your account is covered by our terms, privacy policy, cookie policy and payment record rules. These set out what we collect, how we use it, and when we may restrict access.

We keep payment references so deposits, withdrawals, reversals and disputes can be matched to your account. These records also support fraud checks, accounting needs and legal requests from authorised bodies.

Yes, you can ask us to correct inaccurate personal data. If the change affects identity, KYC records, wallet history or completed transactions, we may need proof before we update the record.

Cookies support login sessions, consent choices, fraud checks and account security. Some are required for the account area to function, while others can be adjusted through your browser or preference settings.

If a legal change affects your location, we may adjust access, wallet activity, verification steps or account availability. We will apply the change based on the law and the account record we hold.

Write through the legal email route or your account help area with your registered details and a clear reason for the request. We may verify identity before sharing records or making changes.

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